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13th July
2010
written by Alden

I called Westbow’s customer service dept. today to follow up on my missing manuscript and follow up, and I got the impression that I woke up the customer service rep.  It turns out that the person I had been dealing with before, who had confirmed receipt of the manuscript, had left Westbow. I got the impression that it had not been her choice.

I was also told that I was supposed to have sent the manuscript to a different department, however I was never given any such instructions.  Again, they are not getting passing grades in communication.

However, I resent the manuscript and have confirmed that they now have it, and the cover. The design team will now put the book together, which should take about 10-15 days.  I’ll be getting a pdf proof of the entire jacket cover once that is complete.   I have read that at least some authors are quite impressed with Westbow’s services and quality.  I’m still keeping an open mind and am willing to be impressed.

So, the book still may be out this summer, which by definition ends on Sept 22 or 23.  It will probably not be available for my trip to SD in August, but that’s okay – patience is a virtue.

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